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SHIPPING & RETURNS

Shipping Policy

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, streets numbers, building or apartment numbers, and route information (if applicable ) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

 

we will to  PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time. 

Return & Exchange Policy

If you are unhappy with your purchase or would like to return your items to receive credit in the form of a Bamboo Stitch E-Gift Card, please send your item(s) back to our Distribution Center in accordance with the following Return Policy: 

  • Items must be sent back within 15 days of the delivery date. 

  • Items must be unworn, unwashed, and have original tags attached. 

  • Items must be free of stains, makeup, deodorant or wear. 

  • Bamboo Stitch reserves the right to apply a 50% restocking fee for final sale items. 

  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center. 

  • Bamboo Stitch does not provide pre-paid return labels; you will be responsible for covering the shipping cost to return. 

  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: if such items are not reported in a timely fashion, we will not issue a store credit. Please email cscott@bamboostitch216.com for assistance.)​

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